Order Policies and Notices
Order Policies (You will be asked to agree to these prior to placing an order)
In the event content on the Website contains incorrect information, or a product is listed at an incorrect price, due to typographical errors or error in pricing information, or checkout system, WindowBlinds.com shall have the right to refuse or cancel any orders placed for products listed or sold at the incorrect price. WindowBlinds.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, WindowBlinds.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.
WindowBlinds.com ships only to the continental 48 United States. We DO NOT ship to Alaska, Hawaii, or International addresses, this includes Canada. If you place an order to an international address, we will send you an email stating that your card was not charged, and that your order was not processed.
Due to shipping restraints and manufacturer warranties, WindowBlinds.com does not sell or ship blinds over 107 inches.
Orders are submitted to the factory in as little as 1 hour after they are placed over the website and begin fabrication in as little as 12 hours. Most blinds are fabricated within 5 business days, and require an additional 3-5 days to arrive to you.
Damaged Blinds Upon Arrival
When you receive your blinds inspect each box carefully and note any immediately observed damage to the driver. If items are damaged do not discard boxes!
If your blinds arrive damaged or in nonworking condition, contact us immediately. All damaged freight claims must be reported to VerticalBlinds.com Customer Service within 10 days of the original delivery date.
Order Errors, Order Changes & Cancellations
All WindowBlinds.com products are custom-made to your specifications of size, color, material, and options. None of our products are “off the shelf”, and are not suitable for resale. Because of this, it is important that you are sure of your purchase decisions (color, mount style, measurements, options, etc.) before you finalize your order.
If you realize that you made an error in your order, contact us immediately. We will try to contact the manufacturer to correct your order before fabrication begins, but this is not guaranteed. Fabrication can begin in as little as 12 hours after you place your order.
Under no circumstance will WindowBlinds.com refund any money or issue any credits for a credit card purchase if the cancellation or change occurs after your order has begun fabrication – this can be in as little as 12 hours after your order has been placed online.
We place your order with the manufacturer and automatically charge your credit card for the total sale price, including shipping (if applicable), immediately after you submit your order. If we need to collect more information from you, there may be a delay in placing your order.
WindowBlinds.com reserves the right to reject any order, at its discretion.
Returns and Refunds
All WindowBlinds.com products are custom-made to your specifications of size, color, material, and options. None of our products are “off the shelf”, and are not suitable for resale. For this reason most orders are non returnable or refundable. If you realize that you made an error in your order, contact us immediately. We will try to contact the manufacturer to correct your order before fabrication begins, but this is not guaranteed. Fabrication can begin in as little as 12 hours after you place your order.
Our website provides detailed and simple to follow instructions and advice in an effort to assist our customers in ordering the correct product with correct specifications, including measurements, color and materials, and options and upgrades. In addition, our customer service is available to help with any questions before, during, or after your order.
Every computer monitor will display color samples differently. If exact color is important to you, we offer free and unlimited samples in the mail so that you can see and feel exactly what you will be ordering. Because every order is custom made, blinds and shades may not be returned due to ordering the wrong color.
Ordering free samples is easy, and they typically arrive in 3-5 days.
- Go to the product page containing the color options.
- Click on ORDER SAMPLE under the color picture.
- Proceed to the shopping cart and CHECK OUT.
Due to the variances in the wood’s natural color, grain, etc. each dye lot will vary for any of the stained wood products. These variances are minimal, but there is no way to assure the exact color of stained wood blinds. If you are ordering multiple blinds we strongly recommend that you order all of them at the same time to ensure they come from the same dye lot and will match one another. Sample colors may also vary slightly as our samples may come from different dye lots than the blinds you receive.
Over Sized Blinds
The manufacturer’s warranty will be void on oversized blinds unless ordered as 2 or 3 blinds on the headrail. This will incur an additional charge. This is due to the weight constraints of the headrail. The website will notify you on both the product page, and on the customize page if your size selection is considered by the manufacturer to be oversized. You may still place your order as 1 blind on the headrail, but the warranty will be void.
WindowBlinds.com is based California. We collect 7.75% sales tax on all orders shipped to California addresses. Orders to all other states will not be charged a sales tax unless such taxes are imposed on Internet sales by law.
THIS SITE IS PROVIDED BY WINDOWBLINDS.COM ON AN "AS IS" BASIS. WINDOWBLINDS AND BLINDSDEPOT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BLINDSGALORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WINDOWBLINDS.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES.
This site is created and controlled by BlindsDepot DBA WIndowBlinds.com in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.
We use the latest technology, including Secure Socket Layers (SSL) and professional services to ensure that any personal information you enter on our site is encrypted and securely transmitted. We confirm your order with only the last four digits of your credit card. You can buy with confidence!
Your privacy is of utmost importance to us! In order to place an order for blinds or samples we need to collect your personal information. However, all information you share with us is kept private and secure. We will not sell, rent, or distribute your personal information, including email address, to anyone. Period. If you choose to receive emails, you can opt out at any time by selecting the unsubscribe option available on any email.
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Then order your sample.
The blinds came today and look great! Thanks for the prompt service.
One small discrepancy in the shipment / instructions though. Page 2 of the installation instructions depicts 3 mounting clips and the recommended spacing.
Following the spacing guidelines of 30” max between clips and 4” max at each end, any length over 68” would require 4 or more mounting clips. Perhaps the
shipping department is using the illustration on page 2 to determine how many clips to send rather than a length chart? Just a small item, but perhaps small to rectify as well.
In any event please do not misconstrue my pointing this out to you. The issue is very minor.
I am very happy with the product and service rendered, and will be a return customer.
The replacement vanes arrived last week. Delivery was so quick.
I installed the vanes this weekend and they looked beautiful.
I am so very happy with them and I would recommend Windowblinds to everyone.
Ordering was easy and you were so helpful.
|Wow. You knew better than I (I didn't think I'd requested any). Since you say you HAD, I rechecked the parts bag, and sure enough they WERE included. Thank you very much!
|THANK YOU FOR YOUR KINDNESS AND GREAT CUSTOMER SERVICE!!!!!!!
In a message dated 4/21/2010 12:12:34 P.M. Central Daylight Time, customerservice writes:
Thank you, for your business
|I recently purchase some verticle blinds from you.Thanks to Esmeralda
everything was perfect,and she even mentioned I would probably need a
valance also and put that in with my order.She was right I needed them and
the blinds were beautiful.Thanks Esmeralda for the help as a bachlor I am
not an interior decorator and shipping was really quick too I will order
|I just wanted to let you know I LOVE MY VERTICAL BLINDS!! I ordered the
caymus Taupe and I have had more compliments on them.Hope to do more
business very soon! Thank You,Judy Miller in Iowa.
|The blinds arrived on my birthday!!
Thanks so much for your help.
Thank you so much for being such a great customer service agent. Others could learn from you and Rosa!!!!
This email constitutes a confirmation of my order as stated below.
Thanks for charging me right away!
|I'm trying to match it up with the other two verticals in the room. It's not really near them, so it should be a good match. They have the square end valances so we want to continue the look. There is a two inch wood trim all around the window, so we allowed 2" on each outside of the wood trim which will block light well. We allowed 3" on top of the wood trim which will have the vertical fall nicely on the windowsill. Unless I'm missing something I think they should be ok. You are more than helpful and I certainly do appreciate your suggestions and help. I have ordered many verticals thru the years and never had anyone assist me like your company does. Thank you so much and I'm looking forward to ordering several more within the next few days and dealing with your company. Sincerely. |
I apologize for not getting back to you all sooner but life does have a habit of getting in the way. We received the new valance. Thank you so much! We've also, through your instructions, been able to change the three blinds so the draw is on the proper side.
Thank you for excellent customer service and your prompt response to the problems that occurred during this transaction. Janet will be doing business with you again.
Merry Christmas and thank you again.
|We received the fabric vertical blinds and just put them on our patio door. They look great and were easy to install. Thank your for your help along the way.|